December 14, 2002

Dear McMann Mortgage,

It comes with great pleasure that I am writing this reference letter for your company to share with any potential customer who is considering hiring you for your mortgage services. In my opinion, your company has got to be in the top one percent for getting the job done, and doing that professionally. I would like to share my story briefly if I may.

I prequalified with three seperate mortgage companies and collected three seperate good faith estimates, as recommended. I proceeded to accept the best offer, which was not McMann Mortgage, and thought everything would be OK. Well it was not. One week before my real estate closing, I was told my mortgage interest rate was going to change because I was re-classified into a higher risk category. This was a total shock, and I recontacted McMann Mortgage who I did not choose originally.

As it turns out, McMann Mortgage accepted my application, placed me in the same approval category as seven weeks prior, and processed my loan within six business days. That's right, my loan was accepted, processed, and closed within six business days

.I would like to commend the entire team at McMann for their dedication to a customer who was apparently being taken advantage of by a bigger, deceptive mortgage company. Specifically, Shawn for returning pages at odd hours, and answering mortgage questions in an open and honest way, even when I turned them down originally.

Mcmann Mortgage has displayed the highest regard to integrity, professionalism, and moral righteousness any customer requires for such a huge financial decision.
Please feel free to display this recommendation, and have customers call me.

Sincerely,
Robert M.